At Zendacare, we are committed to providing high-quality healthcare and wellness services. This Refund Policy outlines the conditions under which refunds may be granted and the process for requesting one.
1. General Refund Policy
Zendacare offers various services, including telemedicine consultations, appointment bookings, and digital health tools. Refunds are only applicable under specific circumstances, as detailed below.
🔹 Non-refundable Services:
- Subscriptions: All subscription payments are non-refundable, including monthly and annual plans. Once a subscription is purchased, it cannot be canceled or refunded for the remaining period.
- Completed Telemedicine Consultations: Once a consultation has been conducted, it is non-refundable unless Zendacare determines that a technical error prevented proper service delivery.
- Digital Prescriptions & Medical Reports: These services are non-refundable once issued.
🔹 Refundable Services:
- Canceled appointments (subject to cancellation policy).
- Erroneous charges or duplicate payments.
2. Refund Eligibility Criteria
You may be eligible for a refund in the following situations:
2.1 Appointment Refunds
- If a doctor cancels or fails to attend a scheduled consultation, you will receive a full refund or the option to reschedule at no extra cost.
- If you cancel an appointment at least 24 hours before the scheduled time, you may be eligible for a partial refund, subject to cancellation fees.
- If you fail to attend a scheduled appointment without prior notice, you are not eligible for a refund.
2.2 Erroneous Charges & Overpayments
If you were incorrectly charged due to a technical issue or duplicate payment, Zendacare will process a full refund upon verification.
3. How to Request a Refund
To request a refund, follow these steps:
- Contact Support – Send an email to [email protected] with the subject line: "Refund Request - [Your Name]".
- Provide Details – Include your order ID, transaction date, reason for refund, and any supporting documents (screenshots, receipts, etc.).
- Wait for Review – Zendacare will review your request within 5-7 business days.
- Refund Processing – If approved, the refund will be issued to the original payment method within 7-14 business days, depending on your bank or payment provider.
4. Non-Refundable Situations
Refunds will not be granted under the following conditions:
- Subscriptions are strictly non-refundable.
- If you have already used the service (e.g., completed consultations or received prescriptions).
- If you fail to cancel an appointment within the required timeframe.
- If the request is made outside the refund eligibility window.
- If the issue is due to factors beyond Zendacare’s control (e.g., poor internet connection on the user’s side).
5. Refund Processing Time
Refunds are typically processed within 7-14 business days after approval. Processing times may vary based on the payment method used:
- Credit/Debit Cards: 5-10 business days
- Mobile Wallets & Bank Transfers: 7-14 business days
- Third-Party Payment Processors (e.g., PayPal, Stripe): Subject to their refund policies
6. Changes to This Refund Policy
Zendacare reserves the right to modify this Refund Policy at any time. Changes will be posted on our website, and continued use of our services after updates indicates acceptance of the new terms.
7. Contact Us
If you have any questions regarding this Refund Policy, feel free to contact us at:
📧 Email: [email protected]
🌍 Website: www.zendacare.com/contact
