Privacy Policy

Welcome to Zendacare! Your privacy is important to us. This Privacy Policy explains how Zendacare (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you access or use our mobile application, website, and related services (collectively, the “Services”).

By using Zendacare, you agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

When you use Zendacare, we collect different types of information, including:

1.1 Personal Information

This includes any information that identifies you, such as:

• Name, Email, and Phone Number – When you create an account or contact support.
• Date of Birth and Gender – To personalize your experience.
• Payment Information – When subscribing to paid services (handled securely by third-party processors).
• Health and Medical Information – If you use our health-related features, such as telemedicine services or electronic health records.

1.2 Usage Information

We collect data on how you interact with Zendacare, including:

• Device Information – IP address, browser type, device model, and operating system.
• App Activity – Pages visited, time spent, and actions taken.
• Location Data – If you enable location services for features like finding nearby healthcare providers.

1.3 Information from Third Parties

We may receive data from third parties, such as:

• Healthcare providers you connect with through our platform.
• Payment processors for transactions.
• Analytics services to understand how you use Zendacare.

2. How We Use Your Information

Zendacare uses your information for the following purposes:

• To Provide and Improve Our Services – Including account management, appointment scheduling, and telemedicine services.
• To Communicate with You – Sending updates, service notifications, and customer support responses.
• To Personalize Your Experience – Recommending healthcare services based on your preferences.
• For Security and Fraud Prevention – Detecting unauthorized activity and ensuring compliance with our Terms of Service.
• For Legal and Regulatory Compliance – To meet legal obligations related to healthcare, financial transactions, and data protection.

3. How We Share Your Information

Zendacare does not sell your personal data. However, we may share your information with:

3.1 Healthcare Providers

If you book an appointment or use telemedicine services, your information may be shared with doctors, clinics, and pharmacies to provide care.

3.2 Service Providers

We work with third-party vendors to offer payment processing, data storage, analytics, and customer support. These providers only access the necessary information to perform their services.

3.3 Legal and Regulatory Authorities

We may disclose information if required by law, court order, or to protect our legal rights.

3.4 Business Transfers

If Zendacare is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.

4. Data Security

We take your security seriously and use industry-standard measures to protect your data. These include:

• Encryption – Protecting data in transit and at rest.
• Access Controls – Limiting access to sensitive information.
• Regular Security Audits – To identify and fix vulnerabilities.

However, no online platform is 100% secure. You are responsible for keeping your login credentials safe.

5. Data Retention

We keep your personal data for as long as necessary to provide the Services or as required by law. You can request data deletion, but some records may be retained for compliance reasons.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Access and Correction

You can view and update your personal information in your account settings.

6.2 Data Deletion

You may request the deletion of your account and associated data, subject to legal and operational requirements.

6.3 Opting Out of Marketing Communications

You can unsubscribe from marketing emails at any time.

6.4 Restricting Data Processing

You may have the right to restrict how we use your data in certain situations.

To exercise your rights, contact us at [email protected].

7. Cookies and Tracking Technologies

Zendacare uses cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies – Required for the platform to function.
• Analytics Cookies – To understand how users interact with our services.
• Advertising Cookies – To show relevant healthcare-related ads.

You can manage cookie settings in your browser, but disabling cookies may affect functionality.

8. Third-Party Links and Services

Zendacare may contain links to third-party websites or integrate with external services. We are not responsible for their privacy practices, so review their policies before using them.

9. Children’s Privacy

Zendacare is not intended for children under 13 (or the legal age in your jurisdiction). We do not knowingly collect data from minors without parental consent. If you believe we have collected such data, contact us to request deletion.

10. International Data Transfers

If you access Zendacare from outside [Your Country], your data may be processed in countries with different privacy laws. By using our Services, you consent to these transfers.

11. Changes to This Privacy Policy

Zendacare may update this Privacy Policy periodically. If significant changes occur, we will notify you via email or through the app. Your continued use of the Services signifies acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:
Zendacare Support
Email: [email protected]
Website: www.zendacare.com